PRIVACY POLICY

Last updated: 30/11/2025

1. Introduction

Emir & Co. Paralegal Services (“we”, “us”, “our”) is committed to protecting your privacy.
We respect your personal information and handle it in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or interact with our website.

2. What Information We Collect

We may collect the following information:

Personal Information

• Your full name

• Email address

• Phone number

• Residential address

• Court documents you choose to upload or send

• Identification provided for verification

• Any information you voluntarily provide when requesting assistance
  
  

Sensitive Information

We do not intentionally collect sensitive information unless you choose to provide it (e.g., details about family matters). If you do, it is treated with strict confidentiality.

Website Information

We may receive general analytical information such as:

• IP address

• Device type

• Pages visited on our website

• Appointment booking data

This is used only to improve our services.

3. How We Collect Information

We collect information when you:

• Contact us via email, phone, SMS, or website form

• Book an appointment

• Upload or send documents for assistance

• Communicate with us for administrative support

• Interact with our website or Calendly booking system

4. How We Use Your Information

We use your information to:

• Provide administrative and document-preparation support

• Maintain communication with you

• Book and manage appointments

• Prepare requested documents

• Improve our services

• Maintain records for business administration
  
  

We do NOT:

• Provide legal advice

• Share your information with third parties without your consent

• Sell your data to anyone

5. Confidentiality

All information you provide is treated as strictly confidential.
We will never share your details unless legally required (e.g., court order) or with your express written consent.

6. Storage and Security

Your information may be stored in:

• Secure cloud storage

• Encrypted email systems

• Password-protected devices

We take reasonable steps to protect your data from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

7. Third-Party Services

We use reputable third-party systems such as:

• Google Sites

• Google Workspace

• Calendly

• Secure email providers

• PDF editing systems 

These providers may collect some personal information governed by their own privacy policies.

8. Accessing or Updating Your Information

You may request access to the personal information we hold about you at any time.
You may also request corrections if any information is inaccurate.

To request changes, contact:
admin@emirandco.support