Refund Policy

Last updated: 30/11/2025

At Emir & Co. Paralegal Services, we are committed to providing compassionate, reliable, and high-quality administrative support. We understand that legal matters are stressful, and we aim to be fair and transparent with all clients.

This Refund Policy explains when refunds may be offered.

1. General Refund Principles

Because our work involves time, labour, and customised document preparation, most services become non-refundable once work has begun.

However, we always act fairly and will consider individual circumstances.

2. When Refunds May Be Given

We may offer a full or partial refund if:

✔ We have not yet started working on your documents

If you cancel before any work has commenced, we can issue a full refund.

✔ A genuine error was made on our end

If we make a mistake that prevents the service from being completed, we will fix it or provide a refund where appropriate.

✔ You booked an appointment and cancelled within the allowed timeframe

If you cancel with reasonable notice, we can refund or reschedule at no charge.

✔ Exceptional hardship circumstances

We understand life can be unpredictable. If you are experiencing significant hardship, we may consider a goodwill refund at our discretion.

3. When Refunds Are Not Given

Refunds are generally not provided in the following situations:

❌ When a service has already been completed

Document preparation, editing, guidance sessions, or portal assistance cannot be refunded once delivered.

❌ When work has started

If we have already begun drafting, formatting, or working on your matter, a refund may not be available. Time and labour have been invested.

❌ Change of mind

We cannot refund for change-of-mind cancellations after work has begun.

❌ If delays are caused by the client

This includes delays in providing documents, instructions, or responding to emails.

❌ If the Court or other parties take actions outside our control

We cannot refund based on:

• court decisions,

• magistrate schedules,

• adjournments,

• outcomes,

• or how the other party responds.

We do not provide legal advice and cannot guarantee results.

4. Rescheduling & Appointment Cancellations

We are flexible and understand emergencies happen.

✔ You may request to reschedule at any time

Where possible, we will move your appointment free of charge.

✔ No-shows or repeated cancellations

These may not be eligible for a refund.

5. Payment Plans & Hardship Options

If you are on a payment plan:

• Payments already made are generally non-refundable if work has begun

• Future payments may be adjusted on request

• We may pause or modify your plan in cases of financial hardship

We want you to feel supported, not stressed.

6. How to Request a Refund

To request a refund, please email:

info@emirandco.com.au

Include:

• Your full name

• Service purchased

• Date of payment

• Reason for refund request

• Any supporting information

We aim to respond within 3 business days.

7. Fairness & Transparency

We always aim to act with compassion, understanding, and fairness.
If something has gone wrong, or you feel unsure about a charge, please contact us - we genuinely want to help.